Once that download finishes, you will be prompted to install or need to double click the download. You will need to download Yosemite from the Apple store. You can upgrade your Macintosh computer with operating system 10.9.5 Mavericks by going into the Apple Store. However, you can back your data manually to an external hard drive or Universal Serial Bus flash drive.Īlso, you can create an Apple Macintosh time machine backup of your computer. Usually, upgrading your MAC OS does not affect your personal files. Below is my response with some instructions. This install would not get past the set up stage, after loading the Canon installation CD-ROM.Ĭanon recommended upgrading MAC OS 10.9.5 Mavericks to at least MAC OS X 10.10 Yosemite. They were trying to connect their new printer, a Canon TS5100 to their Macintosh computer. This individual had a Macbook professional computer with Macintosh Mavericks operating sytstem installed. I need to update my computer from a 10.9.5 to a minimum of a 10.10, how can I do that without losing my files? This time I received the following request from a customer. It’s a game of catchup from a ‘Cornell required software’ standpoint that we find ourselves in each time a new Mac OS comes out.Another information technology problemo in the world order. This is an issue we will always have as long as Apple sticks to their current policies. In those cases there is nothing we can do but wait until the compatible versions of the SEP and TSM become available. The hardware simply will not allow 10.9 or below to run. Without a working supported backup solution for Yosemite, it was determined it would be best to minimize the chance of breaking an actively working backup under 10.9 and currently available TSM client.įor new Apple hardware that comes with 10.10 already installed, these systems cannot be rolled back to 10.9 (Apple blocks this). Which is the only CALS-OIT supported backup solution. The other piece of software that we’re waiting on is TSM. Specifically, a Yosemite compatible Symantec Endpoint Protection (SEP) client, which is a requirement to comply with Cornell IT Security Policy 5.10. The Casper group, a team within CALS-OIT that oversees our managed Mac OS efforts, determined that blocking Yosemite was in order to ensure clients who are able to run OS 10.9 and below remained there until critical Cornell software was made available and could be deployed with Casper.

Need to upgrade to mac os 10.10